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Support & Help

Frequently Asked Questions

Select a category or search to find the help you need.

How do I start a charging session?

Simply plug in the connector to your vehicle and scan the QR code on the station using the EV-UP app.

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Is EV-UP available nationwide?

Currently we're only available at the KKIP V21 residential hub.

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Can I use the charger without the app?

While the app offers the best experience, you can also start sessions using an EV-UP RFID card.

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Get the EV-UP navbar logo App

Find, charge, and manage your EV with just one tap.

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